Get every death certificate filed faster — without the chase.
CaseChase runs the physician, coroner, county, and family chase end to end — by recorded call, email, and fax, on a schedule it keeps so you don't. You confirm each outcome in one click; nothing happens on the family's side or the certificate itself. The cert clears faster, and the whole back-office chase comes off your plate.
30-minute walkthrough with a founder · costs your home nothing · or get started on your own
- Built with funeral directors in our founding pilot
- Every call recorded and disclosed as an automated assistant
- We never touch the certificate, the family's first call, or your EDRS
A death certificate isn't a form. It's a chase across four parties who don't work for you.
The physician has to complete and sign it. Sometimes the coroner has to release the case first. The county has to register it. The family has to fill the gaps. None of them answer to you — and until the certificate is filed, nothing moves: not the burial, not the insurance, not the family. So you spend your week reaching, holding, redialing, and re-faxing. It produces nothing you can bill for.
You open the case. The agent runs the chase. You confirm the outcome.
The same four moves, fired at whoever's holding the case up, for every case:
- 01
Open the case
Open a case for the decedent with a name and a few key fields. It holds the contacts, the chases you start, and the full history in one place.
- 02
Start a chase
Pick the party and the goal: fax the certificate, a coroner status, county copies, a family signature. You authorize the cadence just once.
Physician · fax certCounty · copies ready? - 03
The agent runs the attempts
It calls, faxes, and emails the party, opening every call by saying it's an automated assistant on a recorded line, and reads back only the chase outcome.
- 04
Confirm the outcome
The result arrives as a clear status flag, whether promised, claims done, or refused. Confirm it or send it back to chase in one click. The agent suggests, and you decide.
Claims doneconfirmConfirmNot yet
It calls like a professional, on a recorded line, every time.
Point a chase at whatever the case needs — the physician to fax the certificate, the coroner for a status, the county for certified copies, the family for a missing detail. The agent makes the call, gets the outcome — a promise, a status, a redirect — and brings it back as a flag you clear in one click.
- Opens every call disclosing it's an automated assistant on your behalf, on a recorded line — satisfying all-party consent and AI-disclosure rules.
- Captures the chase outcome only — a promise, a status, a redirect — and never any medical content. We're open-loop on the certificate.
- Honors a promised time, retries a no-answer, follows a real redirect, and logs every attempt to the case.
You stay in control. The agent never crosses a line that matters.
See it run on a case that's stuck right now.
One change to your back office, four ways it pays off.
For a typical home running ~150 cases a year at a ~$10,000 average, here's what removing the chase is worth — conservatively:
of chasing, off your staff's plate every year — 30–60 minutes a case of holding and redialing, gone. A part-time role you no longer have to fill.
to a filed certificate — so the family's payout, and your reimbursement, land sooner. The cert gates the insurance claim; we close that gate faster. If you finance the assigned payout at ~4%, every day faster is a day you're not carrying that cost.
in new margin — pass the per-case fee through to the family as a documentation fee and mark it up. You keep the spread, on every case.
added to your home's value when you sell — that recurring gain is EBITDA, and homes sell to consolidators at roughly 5–8× EBITDA, so it compounds straight into your enterprise value.
Passed through to the family as a documentation fee — your home is at zero net cost.
Illustrative estimates for a representative ~150-case home; your numbers depend on volume, average funeral cost, and whether you finance payouts.
The questions directors ask in the first ten minutes.
How does this make us money?
You mark up a documentation fee to the family and keep the spread, so the chase you do for free today becomes margin on every case. For a typical 150-case home, that's roughly $35K of labor removed plus ~$11K of new high-margin revenue — about $46K of EBITDA impact a year, at no out-of-pocket cost. Homes sell to consolidators at 5–8× EBITDA, so that's roughly $230–370K of added value when you sell. (Per-case price and markup are being set with our pilot homes now.)
Do I have to change how I submit to EDRS, or how the doctor faxes the cert?
No. CaseChase never touches your EDRS and never touches the certificate. The physician completes and faxes it the normal way. We run the chase around the certificate and confirm with you when it lands. We never file it, submit it to the registry, or receive the document itself.
Does the agent record calls, and does it say it's a bot?
Yes to both, on every call. It opens by stating it's an automated assistant calling on behalf of your funeral home and that the call is recorded — satisfying all-party consent and AI disclosure rules nationwide. The recording and transcript stay on the case, so you have a clear record of what was said.
Is this HIPAA-compliant, and does it handle medical information?
We never receive or store the cause of death or any medical content — the doctor faxes that separately. We act as your home's authorized agent to chase the parties around the certificate. A funeral home is generally not a HIPAA covered entity, so HIPAA doesn't bind us as your vendor here. Even so, we protect everything we hold — call recordings, transcripts, contacts — with encryption, access controls, and a full audit trail.
What if my state isn't supported yet?
Sign up anyway. We'll save your details and email you the moment we're live in your area. The chase runs a little differently by county and office, so we expand deliberately. We launch in California first.
Take the worst part of your week off your plate.
Book a 30-minute walkthrough on a case that's stuck right now, and we'll run it with you. Your first agent can be working by tomorrow.
No credit card. No commitment.